How can we help you?
Browse by Category
Getting Started
A guide for new users
Account & Security
2FA, KYC, and password
Spot & Margin Trading
Understanding the markets
P2P Marketplace
Buying & selling directly
Deposits & Withdrawals
Funding your account
Other Enquiries
APIs, sub-accounts, etc.
Frequently Asked Questions
Q: How do I secure my account?
Enable Google Authenticator (2FA) in your Security settings. Never share your passwords or verification codes with anyone, including support staff.
Q: What is the minimum withdrawal amount?
The minimum withdrawal varies by cryptocurrency. For Bitcoin, it is typically 0.001 BTC. Please check the specific asset's withdrawal page for real-time limits.
Q: How long does P2P arbitration take?
Once a dispute is opened, our team typically resolves it within 12-24 hours depending on the evidence provided by both the buyer and the seller.
Q: Why is my deposit not showing up?
Deposits require a certain number of network confirmations. Please check the blockchain explorer using your TXID to verify if the transaction has been confirmed by the network.
Still need help?
Can't find what you're looking for? Our dedicated support team is available 24/7 to assist you.
Submit a Support Ticket